Refund policy

Provisional terms

These are proposed operational terms requiring owner confirmation before live enrolment. They apply to the online community membership, with no physical product returns.

Contact Mohamed Hashim at hello@influenceyenglish.com or +91 99476 01539. Correspondence address: Mohamed Hashim, S/o Abdul Jaleel, Valiyakkathodi House, Manakkalpadi, Vadakkumpuram PO, Malappuram, Kerala, 676552, India. Legal/business name: [Legal / registered business name — confirmation required].

First membership payment

You may request a full refund of your first monthly or yearly membership payment within 7 calendar days of the successful payment. Email support from the checkout email and include the payment/subscription reference and reason for your request. A reason helps us improve; it does not remove eligibility within this first-payment window.

Renewals and billing errors

A renewal is not covered by the first-payment change-of-mind window. Duplicate charges, an incorrect amount, non-delivery of the paid service, or a renewal charged after a timely cancellation request will be reviewed for an appropriate refund. Report billing issues promptly; applicable consumer rights are unaffected.

Cancelling a subscription is separate from requesting a refund. Cancelling does not automatically refund a completed payment or stop a refund request already being reviewed.

Review and payment timelines

We aim to acknowledge and review a complete request within 2 business days. Approved refunds are initiated to the original payment method within 5–7 business days of approval. Your bank or payment provider may take additional time to display the credit.

We will communicate approval or rejection and the reason by email. We do not ask for your card credentials, UPI PIN or OTP to issue a refund. A refunded billing period no longer provides membership access.